Return & Refund Policy

All products are custom-made to order, unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong item or simply changed your mind. Therefore, we cannot accept returns or exchanges for reasons such as incorrect size, color selection, or changes of mind. Please carefully review your order before finalizing your purchase. Please ensure that the shipping address you provide is accurate. We are not responsible for items shipped to incorrect addresses.

Damages and Manufacturing Errors

However, in case of a damaged product or a manufacturing error, Biggest Buy offers a free reprint or a refund if you contact us within 14 days of product delivery. Please get in touch with our team at contact@biggestbuy.com and provide a clear photo showing the issue. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Biggest Buy will not be held responsible and will not offer reprints or refunds if you ordered the wrong size or color. In the event of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print replacement, meaning that minor variations in the placement of the print will not be considered as defects.

How to Report an Issue with Your Order

If you’re experiencing any issues with your order or shipment, including missing or delayed deliveries, or if you need to report a problem with a product received, follow the steps below to get assistance from our Support Team.

To qualify for a solution, any issues with received products must be reported within 14 days of delivery.

Reporting Process:

1. Find your specific order and its details.
2. Email contact@biggestbuy.com with title "Request refund" or "Request reprint", depending on your preferred solution.
3. Tell us the issue type (image quality, incorrect item, shipping issues, stained or damaged item, wrong color or size or wrong design).
4. Provide a brief description of the problem.
5. Provide us with up to 5 photos or videos of the product as evidence to support your request. Accepted image formats include JPEG, JPG, PNG, HEIC, JFIF, WEBP (up to 15 MB each), and one video in MOV or MP4 format (up to 250 MB).

Request Stages:

Your request will progress through the following stages:

1. Pending: Your request has been received.
2. In progress: Our team is actively working on your request.
3. Resolved: The outcome of your request is complete.

Each stage will be prominently emailed to you, ensuring you are informed of progress at every step. To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us.

Required Evidence for Product Issues

Print Quality Issues:

Required evidence: a clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

Print Placement Issues:

Required evidence: a clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement.

Print in the Wrong Area:

Required evidence: a clear photo of the product you received, folded in a way that clearly displays both sides.

Wrong Product:

Required evidence: a photo of the product that was received, with the size tag clearly visible as well.

Product Issues (Incorrect Size, Brand, Quality):

Required evidence: A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

Product Sizing Issues (Manufacturer's Defect):

Required evidence: A clear photo of the received product being measured according to the measurements provided in the catalog's size chart. Both the print and the measurement should be clearly visible, and the garment should be laid on a flat surface. The tolerance is +/- 1" for most adult garments (with some exceptions) and +/- 0.5" for baby clothing.

Electronic Device Issues (Manufacturer's Defect):

Required evidence: A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

Delivery-Related Product Damage:

Required evidence: a photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

Recurring Print Issue:

Required evidence: a photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

We strive to provide high-quality products and excellent customer service. Please contact us if you have any questions or concerns.

When is a Product Eligible for a Reprint?

In case you have received an incorrect or faulty product, please get in touch with our team within 14 days of product delivery, and we will be happy to arrange a free reprint.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Our team will do everything possible to correct the situation and provide the most suitable solution for you.

When Free Reprint is Not Offered:

• Lost orders with an incorrect delivery address provided by you.
• Products that were received as requested; however, you wish to have another size/color instead
• Garments with a minor size deviation from the size guide measurements (below 1")
• Low-quality prints caused by a low-quality design

Lost Packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office. Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.

After both of these steps have been completed, please reach out to our Support Team. We will investigate it further and offer a free reprint if we determine that there was no error on your part.

Returning Orders

In case an order is returning to our facility due to an incorrect or incomplete address, our Support Team can provide the option of either a reprint with an additional charge or a partial refund.

Note: If you choose to proceed with a reprint, the usual production times will apply. You can find out more about the production times on the products page. Typically, the reason for the return of the order will be mentioned in the tracking link. Please reach out to our Support Team with the tracking link, and our team will look into the matter.

DTG Print Odor

You may notice a faint, sometimes slightly vinegary, scent on new direct-to-garment (DTG) printed items. This is a normal part of the printing process and will disappear after the first wash. Remember to wash printed garments cold, inside out, and tumble dry low.

DTG Pre-treatment Residue

Garments, particularly lighter colors, can sometimes arrive with visible pre-treatment residue. This pre-treatment solution is crucial for direct-to-garment (DTG) printing, helping the ink bond to the fabric. The residue is normal and usually washes out completely with the first wash. Remember to wash printed garments cold, inside out, and tumble dry low.

Avoid exposing pre-treated garments to direct sunlight before washing, as this can make the pre-treatment more difficult to remove.

Any dispute shall be resolved in accordance with Printify LLC's Return Policy.